Exchanges and returns
Our money back guarantee
When buying online, it can sometimes be difficult to judge how a product actually looks. The colour and finish may be different than expected, or you may simply not be completely satisfied. If there are any defects, please contact us first so we can resolve this for you.
When you make a purchase, we assume that you have made a well-considered decision, but we understand if the article does not fully meet your expectations. That is why we offer you the opportunity to return your product within 14 days of purchase. A handling fee of €14.95 applies, which is deducted from the purchase amount to be refunded.
Return costs are at the expense of the consumer.
Returns within 14 days
If the product is still in its original packaging and unopened up to 14 days after purchase, you can inform us in time. In this case, you can still return the item and receive the purchase amount back, minus the handling fee.
Returning your product
If you want to return your High End Outdoor product, please contact us and keep your order number and return request at hand. After contact we will send you the return instructions.
Handling
Once we receive your return package, it will be checked for the following conditions. If your return is approved, we will refund the amount, minus the handling fee, to your account within 14 days.
Terms and Conditions
We are happy to help you with your return, but please note the following conditions. If you have any questions about this, please feel free to contact us and we will do our best to help you as best as we can.
- The product must be undamaged, unassembled and unused.
- The product must be returned in its original packaging, without any damage or markings.
- The packaging must be complete, including plastic wrap, instructions for use, bags and polystyrene.
- The box should be securely sealed with transparent tape.
- The product must be returned registered and insured, with track & trace.
- The returned product must be well protected so that it is not damaged in transit.