Privacy Policy

Privacy Policy High End Outdoor

https://highendoutdoor.be/

About our privacy policy

High End Outdoor cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by High End Outdoor. The effective date for the validity of these conditions is 19/09/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.

Webshop software

MyWebshop

Our webshop is developed with software from High End Outdoor . Personal data that you provide to us for the purpose of our services will be shared with this party. High End Outdoor has access to your data to provide us with (technical) support, they will never use your data for any other purpose. High End Outdoor is obliged to take appropriate security measures based on the agreement we have concluded with them. High End Outdoor uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

Email and mailing lists

Klaviyo

Our website uses [Klaviyo], a third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation e-mails that you receive from our website and web forms are sent via the servers of [Klaviyo]. [Klaviyo] will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this, you will no longer receive e-mails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by [Klaviyo]. [Klaviyo] uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. [Klaviyo] reserves the right to use your data to further improve the service and to share information with third parties in this context.

Google

We use Google's services for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Google does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Shopify Payments

To process (part of) the payments in our webshop, we use the platform of [Shopify Payments]. [Shopify Payments] processes your name, address and place of residence details and your payment details such as your bank account or credit card number. [Shopify Payments] has taken appropriate technical and organizational measures to protect your personal data. [Shopify Payments] reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. [Shopify Payments] shares personal data and information regarding your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility). All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of [Shopify Payments]'s services for which they engage third parties. [Shopify Payments] does not store your data for longer than is permitted by law.

Reviews

WebshopKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL uses subcontractors, PostNL will also make your information available to these parties.

DHL

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with DHL. DHL uses this information only for the purpose of executing the agreement. In the event that DHL uses subcontractors, DHL will also make your information available to these parties.

GLS

If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with GLS. GLS uses this information only for the purpose of executing the agreement. In the event that GLS uses subcontractors, GLS will also make your information available to these parties.

Invoicing and accounting

Amax Consultancy

For the maintenance of our administration and accounting we use the services of [Amax Consultancy]. We share your name, address and place of residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. [Amax Consultancy] is obliged to secrecy and will treat your data confidentially. [Amax Consultancy] does not use your personal data for purposes other than those described above.

External sales channels

Purpose of data processing

General purpose of the processing We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In certain cases, High End Outdoor may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We will retain your data for as long as you are a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for this. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Your rights

Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can invoke these rights. In principle, in order to prevent misuse, we only send transcripts and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests; in the event of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to view the data that we (have) process and that relate to you personally or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we (have) process and that relate to your person or can be traced back to you, adjusted. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we (have) process that relates to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we (have) process and that relate to your person or can be traced back to you, performed by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all probability, we will no longer be able to continue providing the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In applicable cases, you have the right to object to the processing of your personal data by or on behalf of High End Outdoor. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will provide you with transcripts and/or copies of data that we (have) processed and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies are placed via our website by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.

Contact details

High End Outdoor
South Square, H Tower 36
1077 XV - Amsterdamlen
The Netherlands
Email address : info@highendoutdoor.be

Contact person for privacy matters

Josep Kool